What's New

Notice of troubleshooting for errors in placing an order

Saturday, 22 June 2019
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Notice of Change for finish product's shelf life

Friday, 15 March 2019
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How we differ
Unrivalled quality
Our motto is “Unrivalled Quality” and it is really at the heart of everything we do.
We were the first dispensary in Australia to hold a GMP licence to manufacture therapeutic goods. Our systems for production, quality control and traceability are certified and regularly audited by the TGA.
Simple online ordering and payments
Place and pay for your orders quickly and simply with just a few clicks, 24 hours a day, 7 days a week.
Broad range
We stock one of Australia’s widest ranges of Chinese herbs. With this extensive range we are able to support all practitioners across most specialty areas of practice.
Can’t find a herb you are looking for? Let us know and we’ll do our best to source it for you.
Compounding accuracy
Each herb in your formula is dispensed to an accuracy of 0.1 of a gram, and all weights are double-checked by a second staff member. Our computerised system removes the opportunity for human error, so you can be confident that what you order is exactly what you will get.
Timely and reliable
All orders received and paid for before 2pm, Monday to Saturday, will be sent in that day’s post.
Orders received and paid for after 2pm will be sent that day if possible, or at latest the following business day.
Every order is treated as urgent. We understand the importance of your patients starting and continuing their treatment without delay.
Website functionality
Our comprehensive and easy to use website, now in its third generation, allows you to:
  • Order up to 4 formulas at a time per patient.
  • Look up the dose range, nature, flavour and toxicity of each herb.
  • Draw reference from a list of 450 classical formulas, complete with traditional doses.
  • Design and save your own customised ‘clinic’ formulas.
  • Choose your preferred method for assigning a dose to each herb – raw-to-extract, extract directly, or percentage method.
  • Search and cross reference herb names and look up the exact species currently selling.
  • Sort herbs and classical formulas alphabetically or by category.
  • Sort herbs by Pin Yin or English.
  • Manage patient information and view past orders for each patient.
  • Specify your practitioner details to appear on the labels.
  • Enter dose instructions for the patient, to appear on the label.
  • Track the status of an order, as well as your usage and monthly figures.